Inbound Call Tracking with Call Recording |
Yes |
Yes |
Outbound Call Tracking with Call Recording |
Yes |
Yes |
Integration with 3rd party CRMs |
Yes |
Yes |
Missed Calls Email Alerts |
Yes |
Yes |
Play Disclaimer to Callers (English / Spanish) |
Yes |
Yes |
Whisper Advertising Source to Agent |
Yes |
Yes |
Sales Agents Performance Comparison
|
Yes |
Yes |
Identify Agent with a 4 digit Phone Code (Inbound Calling) |
Yes |
Yes |
Identify Agent with a 4 digit Phone Code (Outbound Calling) |
Yes |
Yes |
Identify Agent automatically based on registered phone number |
Yes |
No |
Confirm Agent's Name with Text To Speech |
Yes |
No |
Make Instant Outbound Calls using Click2Call by clicking on any phone number |
Yes |
No |
Click2Call to Agent's cell phone or direct work phone
|
Yes |
No |
Click2Call to Agent's work extension |
Yes |
No |
Click2Call to a shared Office Phone |
Yes |
No |
Built-in SMS Platform |
Yes |
No |
Click2Text - instantly reply to Customers's Text messages
|
Yes |
No |
Built-in Intelligent SMS Opt-out capability |
Yes |
No |
SMS Instant Price Quotes from website inventory |
Yes |
No |
SMS Instant Price Quotes from car lot inventory |
Yes |
No |
Watch inbound / outbound calls in progress
|
Yes |
No - can take 5-10 minutes for calls to show up |
Automatically refresh new calls at scheduled intervals |
Yes |
No |
Color Coded Call Statuses, Call Results, Icons
|
Yes |
No |
Display all possible Call Results:
Answered Normal, Answered Short, Busy, No Answer, Dropped |
Yes |
Only Answered / No Answer is detected |
Calls displayed per page |
50 |
10 |
Wait Time to display next page of calls |
0.5 seconds |
11 seconds |
Wait Time to scroll through 500 recent calls |
5 seconds |
550 seconds (9.2 minutes) |
Wait Time to play recording |
0.05 seconds |
6 seconds |
Simultaneously view multiple reports / modules
|
Yes |
No - need to close one to open another |
Instantly switch between all your accounts (stores)
|
Yes |
No - requires to logout and re-login |
Lookup and Append Caller Name to 100% of calls |
Yes |
Very Limited |
Lookup and Append Public Information about Callers |
Yes |
No |
Conversation Analyzer - custom words are automatically detected in the recordings Jump to found words or phrases without listening to
the entire recording |
Yes |
No |
Built-in CRM Functionality
|
Yes |
No |
Schedule Appointments between Customers and Sales Agents
|
Yes |
No |
Send multiple Appointments Reminders via email and SMS to Customers and Sales Agents |
Yes |
No |
Search for Custom Local and Toll-Free Numbers
|
Yes |
Have to pick from a list of random numbers |
Premium Toll-Free Vanity Numbers |
Yes |
No |
Direct SIP Routing to eliminate VOIP charges |
Yes |
No |
Flexible Grids of Calls, Customers, Sales People, Phone Numbers Show, hide, adjust and rearrange columns with drag and drop to fit your screen |
Yes |
No |
Powerful Search and Data Filtering for every field as well as Global Search capability |
Yes |
Limited |
True White Label Customization Custom Domain, Login Screen, Logos, Email Headers, Email Servers |
Yes |
No |