"Half the money I spend on advertising is wasted; the trouble is - I don't know which half."John Wanamaker - "Pioneer in Marketing"
When John Wanamaker said those famous words 100 years ago, there was no technology to measure the
effectiveness of the advertising.
Nowadays, considering the cost of any type of advertising, utilizing Call Tracking Technology is a must for any type of business.
PhoneCallTrack™ is a State of The Art Call Tracking, Call Recording and Call Analytics Platform specifically designed to help businesses to measure effectiveness of their advertising campaigns.
With PhoneCallTrack™ you can see at a glance where all your calls are coming from, call volume distribution by time of the day, day of the week or day of the month as well as how many calls have been answered and how many calls have been missed.
PhoneCallTrack™ was designed utilizing the latest Telephony and Web Technologies. Extensive Functionality, Ease of Use, Data Processing Speed and features not available anywhere else - this is what sets PhoneCallTrack™ Platform apart from the competition.
|Feature||PhoneCallTrack™||#1 Rated CT Provider|
|Inbound Call Tracking with Call Recording||Yes||Yes|
|Outbound Call Tracking with Call Recording||Yes||Yes|
|Integration with 3rd party CRMs||Yes||Yes|
|Missed Calls Email Alerts||Yes||Yes|
|Play Disclaimer to Callers (English / Spanish)||Yes||Yes|
|Whisper Advertising Source to Agent||Yes||Yes|
|Sales Agents Performance Comparison||Yes||Yes|
|Identify Agent with a 4 digit Phone Code (Inbound Calling)||Yes||Yes|
|Identify Agent with a 4 digit Phone Code (Outbound Calling)||Yes||Yes|
|Identify Agent automatically based on registered phone number||Yes||No|
|Confirm Agent's Name with Text To Speech||Yes||No|
|Make Instant Outbound Calls using Click2Call by clicking on any phone number||Yes||No|
|Click2Call to Agent's cell phone or direct work phone||Yes||No|
|Click2Call to Agent's work extension||Yes||No|
|Click2Call to a shared Office Phone||Yes||No|
|Built-in SMS Platform||Yes||No|
|Click2Text - instantly reply to Customers's Text messages||Yes||No|
|Built-in Intelligent SMS Opt-out capability||Yes||No|
|SMS Instant Price Quotes from website inventory||Yes||No|
|SMS Instant Price Quotes from car lot inventory||Yes||No|
|Watch inbound / outbound calls in progress||Yes||No - can take 5-10 minutes for calls to show up|
|Automatically refresh new calls at scheduled intervals||Yes||No|
|Color Coded Call Statuses, Call Results, Icons||Yes||No|
|Display all possible Call Results:
Answered Normal, Answered Short, Busy, No Answer, Dropped
|Yes||Only Answered / No Answer is detected|
|Calls displayed per page||50||10|
|Wait Time to display next page of calls||0.5 seconds||11 seconds|
|Wait Time to scroll through 500 recent calls||5 seconds||550 seconds (9.2 minutes)|
|Wait Time to play recording||0.05 seconds||6 seconds|
|Simultaneously view multiple reports / modules||Yes||No - need to close one to open another|
|Instantly switch between all your accounts (stores)||Yes||No - requires to logout and re-login|
|Lookup and Append Caller Name to 100% of calls||Yes||Very Limited|
|Lookup and Append Public Information about Callers||Yes||No|
|Conversation Analyzer - custom words are automatically detected in the recordings
Jump to found words or phrases without listening to the entire recording
|Built-in CRM Functionality||Yes||No|
|Schedule Appointments between Customers and Sales Agents||Yes||No|
|Send multiple Appointments Reminders via email and SMS to Customers and Sales Agents||Yes||No|
|Search for Custom Local and Toll-Free Numbers||Yes||Have to pick from a list of random numbers|
|Premium Toll-Free Vanity Numbers||Yes||No|
|Direct SIP Routing to eliminate VOIP charges||Yes||No|
|Flexible Grids of Calls, Customers, Sales People, Phone Numbers
Show, hide, adjust and rearrange columns with drag and drop to fit your screen
|Powerful Search and Data Filtering for every field as well as Global Search capability||Yes||Limited|
|True White Label Customization
Custom Domain, Login Screen, Logos, Email Headers, Email Servers
Flexible Grid of Calls with color coded Call Type, Call Result, Lead Status. Switch instantly between accounts and modules.
CRM - Customers automatically added and updated with each new call. Lookup public info from online databases.